IRCTC's AskDisha 2.0: AI Chatbot Streamlines Train Ticket Booking, Refunds, and Travel Information

To streamline train ticket booking and enhance access to railway services, Indian Railways utilizes an AI chatbot named AskDisha 2.0. This tool, available on the Indian Railway Catering and Tourism Corporation (IRCTC) platform, offers a suite of services, including ticket reservations, refund processing, and information retrieval.

Decoding AskDisha 2.0

AskDisha 2.0, short for Digital Interaction to Seek Help Anytime, is an AI-driven chatbot that leverages machine learning, powered by CoRover.AI. It supports Hindi, English, and Hinglish, and is accessible via both the IRCTC mobile app and website.

This chatbot simplifies various tasks on the train ticket booking platform. Users can book tickets, check PNR status, cancel reservations, and more through simple commands. Moreover, AskDisha 2.0 supports voice commands, offering an alternative method for accessing its features.

Key Services Offered by AskDisha 2.0

AskDisha 2.0 provides a range of functionalities, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0

Here's how to access and use AskDisha 2.0:

On the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo at the bottom right corner of the homepage.
3. Enter your query in the text box or use the microphone icon for voice commands.

On Your Smartphone:

1. Download the IRCTC Rail Connect app.
2. Find the AskDisha 2.0 icon and begin typing or speaking your query.